Help & FAQs

How do I check my order status?

You can check the status of your order online by entering the order number or logging in to your account. You will receive email updates if your order status changes.

How do I return or exchange an item?

Most (but not all) items can be returned within 30 days. If you bought something from you can start a return online in your Order History before shipping it back to us. To learn more about how we’ve made returns easy, click here.

Note: Items such as outdoor power equipment, major appliances and holiday items have shorter return periods and additional restrictions. View our Returns and Refunds Policy for more details.

How do I cancel an item from my order?

You can cancel items from orders that have not yet been shipped or received in the store by filling out the cancellation form (Cancel order).

However, the order will not be canceled if it has already been sent to the address that you provided when placing the order on the website.

How do I place an order with a tax-exempt account?

To apply for a tax exemption, please visit our in-store customer service. For quick contact, please write to this email address:

Installment Ordering

Our online store allows customers to purchase goods in installments with the help of our reliable partner, Shop Pay. If you do not have a Shop Pay account, you can register for one using this link: Shop Pay

Types of accounts we offer.

Account types


In a standard account, you can view your purchase history, add an address, and more.
To register a standard account, follow this link: Account registration


The advanced account allows customers to collect bonuses on their account, the advanced account also has all possible convenient features for checking the status of your order and much more.

How to get a discount for US veterans.

Klimdi Military Discount Program

How do I register for the Military Discount?

To receive a military discount, you must fill out the form at this link:

How will my military credentials be verified?

Military credentials are verified online using a trusted verification source, Enter all information exactly as it appears on your military documentation.

Write to Us

Write to us, optionally leave your phone number.
Our specialist will contact you within an hour of submitting your request.